Terms of Service

Terms of Service for Dogs Boutique

1. Introduction By using our website and placing an order, you agree to these Terms and Conditions. These terms protect both you and us and are in accordance with UK consumer law. If you have any questions, don’t hesitate to reach out!

2. About Us We are Dogs Boutique, offering high-quality dog treats, toys and accessories. We are registered in Scotland, and our shop only delivers within the UK.

3. Orders

  • When you place an order, you’re making an offer to purchase our products. We’ll confirm receipt and let you know if the order is accepted.

  • You must provide accurate details for us to process your order (name, address, payment).

  • You can cancel or amend your order at any time but we may not be able to refund for handmade/bespoke products if they have already been made to your specifications.

4. Prices and Payments

  • All prices are shown in GBP and include VAT.

  • Prices are subject to change, but once your order is confirmed, the price you paid is fixed.

  • Payments are made securely via our Shopify checkout process.

5. Delivery

  • We ship only to mainland UK addresses.

  • We aim to dispatch your order within 48hrs (5-7 days if your order includes handmade items). We don’t guarantee specific delivery dates.

  • You’ll be notified of shipping costs before confirming your order.

6. Cancellations and Returns

  • If you change your mind, you have 14 days from receiving your order to cancel and get a full refund, provided the items are returned in original condition. This refund policy is not applicable to handmade and bespoke items which are final sale.

  • We have the right to refuse your refund if products are not returned to us in resalable condition.  

  • Return shipping costs are your responsibility, and you must return items within 14 days of receiving them. We recommend including a note of your name and/or order number within your return parcel for ease of processing. 

7. Warranties and Liability

  • We guarantee that our products will meet the description on our site and be of satisfactory quality.

  • We aren’t liable for losses outside our control or for business-related losses (e.g., loss of profits).

8. Cancelling Your Order We may cancel your order if payment isn’t received or if there is a breach of contract. 

9. Personalisation Any custom or personalised items (like custom dog collars or leads) cannot be returned unless faulty or damaged.

10. Changes to Terms We may update these terms occasionally. Any new terms will apply to orders placed after the update.

11. Dispute Resolution Any disputes will be resolved under UK law, with the courts of Scotland having exclusive jurisdiction.

12. Contact Us If you have questions about our terms, don’t hesitate to reach out at humans@dogsboutique.co.uk or using our contact page.