FAQs

Frequently asked questions...


How can I contact you?

Email humans@dogsboutique.co.uk - I'm happy to help with any queries!

Do you deliver internationally?

No, I currently ship within the UK only.
Currently this is UK mainland (not including NI).

How much is delivery?

  • Local delivery (EH54 postcode): free
  • Standard UK shipping: from £3.95 (calculated at checkout based on weight)
    • Shipping to UK mainland only

How long does delivery take?

  • Standard shipping: 3-5 working days (sent via Royal Mail Second Class).
  • Handmade items: Allow extra time (up to 10 days) as these are made to order.

⚠️HOLIDAY UPDATE ⚠️

w/c 15th Sept 2025 → Pick & pack only (no handmade items).

w/c 22nd & 29th Sept 2025 → No orders (holiday).

w/c 6th Oct → Normal service resumes.

👉 Handmade orders placed 15th Sept – 5th Oct may ship from w/c 13 Oct. You’ll receive an email when your order is dispatched and I will catch up as quickly as possible.

What if my order hasn’t arrived?

Check your email for a dispatch confirmation. If you haven’t received one within:

  • 72 hours (5 days for handmade items) – email me and I'll investigate.

Can I return my order if I change my mind?

Yes, if the item is unused and in its original condition. Returns must be posted within 7 working days. 🚫 Final Sale Items: Custom, made-to-measure, and sale items cannot be returned.

How do I return an item?

  1. Email humans@dogsboutique.co.uk to request a returns form.
  2. Send the item back in its original packaging, including your name and order number.
  3. Returns must be posted at your own cost via a tracked/signed-for service.

When will I receive my refund?

We’ll process refunds within 48 hours of receiving your return. Funds typically appear in your account within 3-4 business days (processing times may vary by bank).

What if my order arrives damaged?

Email humans@dogsboutique.co.uk with photos of the issue. If we need the item returned, we’ll cover postage costs and arrange a refund or replacement.

Where do you source your products?

We source from trusted suppliers worldwide, prioritising UK-based small businesses wherever possible. Every product is carefully chosen for quality and value - if I wouldn’t use it myself, I won’t sell it!