TO READ OUR FULL TERMS AND CONDITIONS CLICK HERE.
How can I get in touch with you?
Email humans@dogsboutique.co.uk and our team will be more than happy to help you with any queries. Your support and feedback is always appreciated.
Do you deliver internationally?
Unfortunately we currently only deliver to UK addresses.
How much does delivery cost?
At Dogs Boutique, we want to try and keep our prices as competitive as possible. In order to do this, we need to apply a delivery charge to our orders. Local delivery costs £1.50 and is available in the EH54 postcode only. This option should become available when you input a valid address. If you input an EH54 postcode and do not see this option, please email humans@dogsboutique.co.uk and we will be happy to help.
Shipping costs will vary and update depending on the items in your basket as we use weight based shipping. Prices start from £3.95.
How long will my order take to arrive?
All deliveries are sent second class unless you select the tracked option. You will receive an email when your order is on the way and we would expect your order to arrive within 3-5 working days. If you are ordering one of our handmade items (collars, leads and training lines) then please expect to wait a while longer as these items are made to order.
What do I do if my order goes missing?
When your order is on the way, you should receive an email. If you do not receive this email within 72hrs (5 days if you’re ordering handmade items), then please contact us by emailing humans@dogsboutique.co.uk.
Once you have received your email, please allow 5 working days before contacting us to report an item missing.
Can I return my order if I change my mind?
We hope you are happy with your products but, if you are not completely satisfied with your purchase, you may return it to us for a full refund. All items to be returned must be in a new and unused condition with any original tags and labels still attached. All returns must be posted back within 7 working days of receiving your order. We advise that all returns are sent using a tracked or signed for service as Dogs Boutique will not take responsibility for missing items when they are being returned.
Sale items and custom / made-to-measure items are FINAL SALE and cannot be returned.
How do I return items I don’t want?
To return an item, please email humans@dogsboutique.co.uk. We will send you a returns form and provide you with the address for return postage. Please then place the item(s) securely in its/their original packaging and be sure to include a note of your name and order number so we can match this with our records. Return shipping charges will be paid by the customer.
How long will I wait for a refund after I’ve returned my items?
After receiving your returned item(s) we will process your refund within 48 hours and contact you with confirmation. Please then allow 3-4 business days (timescales may vary depending on your bank) for your refund to appear in your account. If your refund is not showing in your account after this time please contact us so we can investigate further.
What do I do if my order arrives damaged?
For faulty/damaged items we are happy to arrange a full refund or exchange. To return an item, please email humans@dogsboutique.co.uk. We will send you a returns form and provide you with the address for return postage (this will only be necessary if we require the item back for inspection). After posting please send proof of postage costs to humans@dogsboutique.co.uk so that we can arrange a refund.
We advise that all returns are sent using a tracked or signed for service as Dogs Boutique will not take responsibility for missing items when they are being returned.
Where do you source your products?
Our products are sourced from all over the world but, wherever we can we will work with UK suppliers and support small businesses like ours. Our main priority is to provide customers with good quality and good value and a range of products that we would use ourselves.